The event line-up for 2025 starts strong. It is with great pleasure that we can
introduce a regular on the scene, Mark Smalley.
WHEN : Wednesday 29/01 staring at 17:30
HOW : Virtually, this makes it a free event to attend.
Mark Smalley has done a deep dive in XLA and what the potential challenges are to
make it an enabling concept. As always, having senior management on board is a
crucial factor. And Mark would love to share his thoughts with you.
XLA represents a significant shift in IT service management, moving from a
technology-centric approach to a human-centric one that prioritizes user satisfaction
and business impact. While XLA is gaining recognition and adoption, selling the
concept to C-level executives requires a strategic approach that addresses both
business concerns and personal corporate politics. IT managers and consultants
must therefore create a narrative that demonstrates clear business value, navigates
political considerations, and addresses implementation concerns. Mark Smalley will
share his thoughts on this challenge, based on his latest book.
BIO
Mark Smalley, also known as The IT Paradigmologist, helps IT people understand
service. People collaborate with Mark to discover where they are and to visualize
where they want to be. Mark is a writer, speaker and coach at Smalley.IT and has
contributed to the professional development of digital and IT service management in
more than thirty countries.
RAFFLE : 5 attending members of the itSMF Belgium chapter can win a copy of the
book.