Service Integration and Management (SIAM) – 25/09/2025 @ 18:00 CET

itSMF Belgium is pleased to announce Claire Agutter as our event speaker in September.
She is a driving force behind Service Integration and Management (SIAM). With her first
hand experience, she has a lot to share.

Session outline:

Is your organization confident that its IT strategy can support business
needs both now and in the future? Is your vendor landscape mapped, and do you have a
clear sourcing strategy? Are you struggling to improve your customer experience, and
seeing a rise in ‘shadow IT’ spend?
If the answer to any of these questions is yes, you need SIAM! Often viewed as just an
extension of traditional ITSM frameworks, SIAM has evolved and is now as important in the
boardroom as it is in our IT operations.


In this session, Claire Agutter will draw on her own experience and data from the Global
SIAM Survey as well as providing an early view of the some of the key topics in the 2025
SIAM Body of Knowledge refresh project. Her presentation will include:
– The history and origins of SIAM
– The evolution of SIAM
– Organizational drivers for SIAM and building a business case
– Where you can access SIAM knowledge and resources

About the speaker:

Claire Agutter is passionate about how technology can improve
business outcomes, efficiency and effectiveness. With over 20 years of experience as a
service management consultant, trainer, speaker, and author, she is the founder of Scopism,
specializing in publications, events, and consultancy for Service Integration and
Management (SIAM). Claire led the volunteer team that developed the SIAM Bodies of
Knowledge and established the thriving online SIAM community. Recognized as a thought
leader, she has been named one of Computer Weekly’s most influential women in UK tech
annually since 2018. In 2024, she was honored as an HDI Top 25 Thought Leader and
shortlisted for Computing’s Women in Tech Excellence Founder/Entrepreneur award.

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Why people resist change and how we can overcome it? – Tuesday 22/04 @18:00

itSMF Belgium is pleased to invite Lucy Grimwade on the virtual scene.
On Tuesday 22/04 at 18:00 CET she will share her view on the dynamics between change and people. A very relevant topic indeed in today’s economic situation.

REGISTER HERE


This session explores the psychology behind resistance to change and provides
practical strategies to help individuals and organisations navigate transitions more
effectively.


Key Themes Covered:
– Why people resist change – Fear of the unknown, loss of control, lack of trust,
habit, increased workload, and poor communication.
– How to overcome resistance – Reframing change as an opportunity, getting
involved, building psychological safety, clear communication, breaking change
into small steps, and recognising adaptability.
– Actionable takeaways: Practical steps for embracing change, supporting
teams through transitions, and making change a positive experience.

For our members :
Raffle of the book she wrote : “Allyship Actually”


Bio: 


Lucy Grimwade is a Change Strategist, Coach and Storyteller who helps businesses
and individuals navigate transformation— without the stress or the talent drain.
She cuts through the chaos of change with a people-first approach — because
processes don’t resist change, but, people often do. Whether she’s guiding
organisations through complex transitions or empowering individuals to take control
of their careers, Lucy brings clarity, structure, and just the right mix of strategy and
straight-talking advice to help deliver successful and sustainable change.

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Connecting Risk & Compliance with ITSM – 21/03 @11:00 CET (1Hour)

REGISTER HERE

This webinar series aims to connect service management and architecture
professionals and their communities.
Organized by:  itSMF International (https://www.itsmfi.org/) and The Open Group
(https://www.opengroup.org/)
Platform: Teams Meeting. Contact eddy@itsmf.be for the link of this event.
Put „Conneceting risk & Compliance“ in the subject of your email.


Length: 1 hour

Introduction: This is series of webinars focused on connecting the various
disciplines in IT management, breaking down the silos to optimize and streamline IT
management. This initiative is a joint effort by The Open Group and itSMF
International.

Agenda:

  1. Welcome & Introduction – Why this topic? Patrik Solc, itSMF International
  2. Integrate Risk Management into ITSM Rob Akershoek, Co-Chair IT4IT Forum
    within The Open Group
    Overview of risk and compliance frameworks, practices and regulatory
    requirements. How to integrate risk and compliance into your Enterprise
    Architecture and ITSM practices?
  3. Integrate data privacy & data governance into EA/CMDB, Prof. Dr. Andreas
    Hartmann, HTWK Leipzig, Fakultät Digitale Transformation. Impact of data
    compliance and governance for IT management.
  4. Customer Use Case – Mário Patoprstý, Enterprise Architect, Tatra bank.
    Managing risk and compliance by connecting risks to your Enterprise Architecture
    system and CMDB (including DORA Act).
  5. Q&A At the end of the presentations, there will be a Q&A session and an
    opportunity to identify additional topics for future webinars.


The need to integrate Risk & Compliance with Enterprise Archietcture and ITSM
Managing risk and compliance is becoming more and more challenging.
Organizations are managing more and more digital products and services, more
components, more vendors, more integrations, more changes while we face increasing
security threats and need to comply with increasing regulatory requirements.
Risk management is often a silo within an organization. To become successful risk and
compliance management must be part of EA and ITSM.
Key questions to be answered?

  • How can we handle this increasing challenge for managing risks?
  • How do we ensure compliance to regulatory requirements such as GDPR, NIS2,
    DORA Act, AI Act, etc.?
  • How to get more insight in the complex IT-ecosystem and associated risks?
  • How to embed risk and compliance into ITSM? How to delivery faster and safer?

Risk management is maintaining their own policy and control framework, having their
own tools and practices. Risk management acts as a silo. As a result, an organization
doesn’t have an integrated view of how digital products and services comply to policies
and controls. What services are critical? What services are at risk? What is being done
to reduce risks?
Most often Enterprise Architects, Product Owners and ITSM practitioners are not aware
about all policies and controls, how ensure compliance, etc. This causes friction, delays
and a lot of manual effort.
A new approach is needed to managing digital. An approach where risk & compliance is
fully integrated with Enterprise Architecture, DevOps and IT Service Management.
Join this webinar to learn about how to get IT in control.

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