ABOUT THE EVENT
WHEN
19:00, 28 MAY, 2019
WHERE
CTG, ZAVENTEM
WHAT WILL HAPPEN?
The launch of ITIL4 revived Axelos presence in the Service Management scene. Although it is only the foundation material, it gives a good indication of the direction the latest framework version wants to guide you on your service management journey.
In this session, we will review how ITIL positioned itself in the new Service Management world. Both the new and renewed concepts will be analysed. What is that SVS all about? Will the SVC be supportive enough in your daily practice? And what about the openness towards other models? Does agile really fit in? Can ITIL and DevOps connect?
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ABOUT THE EVENT
WHEN
19:00, 20 JUNE, 2019
WHERE
CTG, ZAVENTEM
WHAT WILL HAPPEN?
VeriSM helps organisations to embrace “digital” and provides organisations with practical guidance on how to digitally optimise or digitally transform. Although the subject is a digital world, VeriSM is about business and not only IT. It’s about how an organisation in its totality can survive and thrive in a brave new “digital” world!
VeriSM was received with great enthusiasm because it gave a concept how different frameworks, approaches, resources, etc. can be combined and applied, not just for IT but for every service provider in the organisation. With ‘VeriSM: unwrapped and applied’ organizations and professionals get practical guidance in making digital transformation a reality.
LEAD AUTHOR VERISM
JOHANN BOTHA; GETITRIGHT
Johann is a manager, coach, consultant and trainer with a board range of skills and expertise which when combined with 30+ years of practical experience helps customers to unlock meaning and value in their business.Johann helps organisations embrace change and expand their horizons – mostly focusing on VeriSM, Lean, Agile, and DevOps as well as ITIL, COBIT, and ISO. His active involvement in the development of standards, best practices and authoring keeps the sword sharp, he says. He holds various academic qualifications and professional credentials. In 2014 he received itSMF-SA’s lifetime achievement award.
CONTRIBUTOR VERISM
MARTIJN ADAMS; 4ME, INC.
Martijn is a highly experienced implementer of Service Management and Service Integration solutions for global enterprises. Over the past 20 years, Martijn has helped many multinational, government and NGO organisations with their multinational ITSM initiatives, ranging from ITIL, SIAM and COBIT to Service Management tool implementations.
Apart from his hands-on project involvement, he held an executive management position at InfraVision, an ITSM and SIAM consulting firm. Martijn’s leadership as director of the ITSM & SIAM Practice was instrumental for the success and growth of the department. Martijn is currently working at 4me, Inc. as General Manager for Europe, the Middle East and Africa. 4me, Inc. is the provider of 4me, a service management application with a clear focus on Enterprise Service Management, SIAM and Digital Transformation.
ABOUT THE EVENT
WHEN
19:00, 24 OCTOBER, 2019
WHERE
EMS, BRUSSELS, BELGIUM
WHY DO WE HEAR SO MUCH ABOUT “CUSTOMER JOURNEYS”?
MORE IMPORTANTLY, WHAT CAN WE DO WITH IT?
FROM A PRACTICAL POINT OF VIEW, HOW CAN WE BUILD A CUSTOMER JOURNEY USING CUSTOMER EMOTIONS AND TOUCHPOINTS?
AN ENTIRE ECOSYSTEM REVOLVES AROUND CUSTOMER JOURNEYS TO BETTER UNDERSTAND CUSTOMER AS WELL AS USER AND EMPLOYEE EXPERIENCE. HAVING A CLEAR VIEW OF HOW PEOPLE FEEL AND REACT GIVES YOU A REAL ADVANTAGE TO ADDRESS CHANGES AND KNOW WHICH DIRECTION TO TAKE TO MAKE YOUR BUSINESS GROW.
LET’S GET AWAY FROM OPERATIONAL AND FOCUS ON HUMAN BEINGS FOR THE TIME OF THIS EVENT….
WELCOME TO THE JOURNEY!
DELPHINE IS A YOUNG WOMAN CERTIFIED IN CUSTOMER EXPERIENCE MANAGEMENT.
SHE HAS MADE CUSTOMER, USER AND EMPLOYEE EXPERIENCE HER CAREER LEITMOTIV.
FOR THE PAST FIVE YEARS, SHE HAS BEEN INTRODUCING BEST PRACTICES IN DIFFERENT COMPANIES, OPENING MINDS TO ALTERNATIVE WAYS TO MAKE CUSTOMERS, USERS AND EMPLOYEES HAPPY TO DRIVE BUSINESS RESULTS.
AS A CERTIFIED CUSTOMER IMMERSION EXPERIENCE INSTRUCTOR FOR MICROSOFT OFFICE 365, SHE IS ALSO A BIG FAN OF “NEW WAYS OF WORKING
ABOUT THE EVENT
18:30, 26 MAY, 2020
ITAMORG WAS FOUNDED IN 2014 WITH A CLEAR AMBITION TO HELP MATURE THE MARKET, COMPETENCIES AND AWARENESS WITHIN ITAM.
AS AN END-USER ORGANISATION ITAMORG IS SET TO FACILITATE KNOWLEDGE SHARING AND HELP BUILD STRONG PRACTICES IN THE AREA OF ITAM.
THE ITAMORG PHILOSOPHY IS TO ENABLE THIS VIA SUPPORT TO ISO AND THE INDUSTRY PRACTICE ITIL / ITSM BEST PRACTICE.
WITH THIS IN MIND WE WILL GO OVER THE ITAMORG AREAS OF ACTIVITY AND WHAT OPPORTUNITIES THAT LIES FOR MEMBERS.
ITAMORG WANTS TO KICK-OFF A BENELUX CHAPTER AND THE MEMBERS OF ITSMF BE WILL HAVE A SPECIAL OFFER WHEN JOINING THE SESSION.
JESPER OESTERGAARD
ITAMORG INTRODUCTION
18.30
Jesper is the Chairman and co-founder of ITAMOrg and has worked in the ITAM industry and related sectors for several years. Jesper founded a SAM consultancy in 2014 that was later, in a tradesale, sold on to Deloitte. He continues to support the development and spread of ITAM best practice via development of certification training and not at least via the ITAMOrg liaison membership of the ISO 19770 working group.
MATTHIAS LEPLAE
ROLE OF THE IT ASSET MANAGER: WHERE DOES IT START AND WHERE DOES IT END?
19.30
What was considered IT Asset Management years ago might not be considered IT asset management today. Even today there are diverging interpretations of the exact role of the IT asset manager. There is no fixed job description or role definition of the IT asset manager. It depends what capabilities are already present in the organization and how the potential activities that can be categorized under the ITAM umbrella can benefit the organization. Define your company-specific interpretation of IT asset management.
After 4 years immersed in software license compliance Matthias co-founded the company Leadout in 2018 to focus on addressing the needs of Belgian companies in IT asset management. Since then Leadout has helped several organizations within Belgium but also In other European countries to benefit from applying focus on IT asset management. Matthias has a large background in Microsoft and SAP but increased his attention lately to the end-to-end aspects of a sustainable ITAM program.
STEPHANE JORET
ITAM AND ITIL 4
19.45
ITAM and ITIL 4 With the release of ITIL 4, IT Asset Management has finally been taken into account within the widespread IT Service Management framework.
In this session we will look into how ITAM was adopted into ITIL 4 from one of the contributors to the updated ITIL framework Speaker
With 29 years of experience, Stéphane JORET is an ITSM and ITAM expert consultant.
Amongst the French pioneers in these domains, he made his first ITAM project in 1993, SAM in 2000 and ITSM in 2005. He is an accredited ITIL trainer since 2009 and contributes to ITIL 4 at AXELOS, notably for ITAM as the lead author for this practice.
He translated into French the EXIN SAM Specialist exam and the ITAMOrg ITAM Foundation training material.
Stéphane is specialized in ITAM, SAM and ITSM operating model implementation: process, organization and underpinning technology with transformation methods. Over the years, he developed a practical framework to drive such ITAM and SAM projects on the fast lane with ITIL integration.
STANISLAV PAVLIIN
BUSINESS DRIVEN IT ASSET MANAGEMENT
20.15
Enhance ITAM / SAM position in your company. Real example of turning ITAM function from cost function to business function in Vodafone. Speaker bio – Stanislav Pavlin Based in Luxembourg, Stanislav Pavlin is an international executive and investor.
Stanislav Pavlin was the founder of Vodafone Assets Management Services Sarl / Global Assets Manager, Vodafone Group. He was leading this activity from its initial idea, through the company setup in 2014 until fully scaled operation managing over €1bn in 2019. A remarkable contribution that also led to international recognition incl. the ITAMOrg ITAM award.
Stanislav is founding chair of BeNeLux ITAMorg chapter.
ABOUT THE EVENT
WHEN
19:00, 5 MARCH, 2020
WHERE
ALTRAN, TERVURENLAAN 270, 1150 SINT-PIETERS-WOLUWE
IT’S A PLEASURE TO INVITE YOU IN THE WONDERFUL WORLD OF BUSINESS ANALYSIS METHODOLOGY.
OUR SPEAKER, PIERRE-OLIVIER, WILL INTRODUCE YOU STEP BY STEP TO THE SECRETS OF THIS WORLD.
1. WHAT IS BUSINESS ANALYSIS ? DEFINITION, SKILLS OF A BUSINESS ANALYST, ROLES AT DIFFERENT LEVELS OF THE ORGANIZATION, AND INTERACTION WITH OTHER ROLES
2. HOW CAN BUSINESS ANALYSTS MAKE AN IMPACT ON PROJECTS ? WHY ARE THEY IMPORTANT?
3. THE MAIN ACTIVITIES OF A BA IN THE DIFFERENT PHASES OF PROJECT LIFECYCLE
SPEAKER: PIERRE-OLIVIER REINARDS
PIERRE-OLIVIER REINARDS HAS 20 YEARS OF EXPERIENCE AS ANALYST WITH CURRENT FOCUS AT ALTRAN ON BUSINESS INTELLIGENCE AND FINANCIAL REPORTING.
HE PRACTICES BUSINESS ANALYSIS IN LARGE CORPORATIONS ON VARIOUS PROJECTS RANGING FROM FINANCE AND MARKETING TO SECURITY OF IT SYSTEMS.
HE IS AN INSPIRED METHODOLOGIST AND DEDICATED TRAINER ON BUSINESS ANALYSIS METHODOLOGY
ABOUT THE EVENT
WHEN
15:00, 19 FEBRUARY, 2020
WHERE
Antwerp Management School
from COBIT®5
to COBIT®2019
co-organized by Antwerp Management School, ISACA and itSMF
itSMF Belgium proudly presents the new framework COBIT®2019.
During this event, you will discover in a 2 hour session the main changes and updates of the COBIT®5 framework in the presence of AMS students and alumni.
Prof. dr. Steven De Haes and Prof. Dirk Steuperaert, will give a duo-presentation on all significant aspects of the new COBIT®2019 model.
ABOUT THE EVENT
WHEN
19:00, 16 JANUARY, 2020
WHERE
CTG ZAVENTEM
WITH VERY LITTLE YOU CAN DO A LOT”. SOUNDS LIKE SOMETHING YOU COULD APPLY IN YOUR BUSINESS? WHY DON’T YOU? LEAN IS A CONCEPT THAT WE KNOW FOR SOME TIME NOW AND IN DIFFERENT CONTEXTS: LEAN MANUFACTURING, LEAN VALUE STREAM, LEAN CULTURE, LEAN AGILE, LEAN BUDGETING, LEAN PROCESSES, LEAN THINKING, LEAN MANAGEMENT, LEAN USER EXPERIENCE, LEAN ENTERPRISE … COME AND LEARN WHAT ‘LEAN’ IS AND HOW ALSO YOU CAN APPLY IT IN YOUR BUSINESS AND YOUR DAY TO DAY WORK. ABOUT THE SPEAKER: MORE THAN 20 YEARS ACTIVE IN SERVICE MANAGEMENT: ITIL SINCE THE LATE NINETIES, LEAN SIX SIGMA SINCE 2007. LEAD SEVERAL LEAN PROJECTS, CONTINUOUS SERVICE IMPROVEMENT MANAGER FOR MORE THAN 6 YEARS. ALWAYS LOOKING FOR IMPROVEMENT AND ALWAYS APPLYING LEAN. RECENTLY SAFE AGILE SCRUM MASTER CERTIFIED. SPEAKER: CHRISTA MULDERS
ABOUT THE EVENT
WHEN
17:00, 23JUNE, 2020
WHERE
ONLINE
THIS REMOTE EVENT, HOSTED BY THE ITSMF BELGIUM CHAPTER IN COLLABORATION WITH PAUL WILKINSON WILL TAKE PLACE ON TUESDAY 23/6 FROM 5:00PM—6:30PM IF YOU WANT TO BENEFIT MAXIMALLY FROM THIS SESSION, CHECK OUT THE BOOK “ABC OF ICT AN INTRODUCTION” CREATED BY PAUL WILKINSON. WHAT CAN YOU EXPECT READING IT?
IT WILL BE A SESSION PACKED WITH INFORMATION REVIEWING THE BOOK BY THE AUTHOR. HOWEVER, THERE IS ALSO A CALL FOR ACTION FOR THOSE WHO PARTICIPATE. AS PART OF THE REVIEW, WE WOULD LIKE TO INTEGRATE THE QUESTIONS YOU HAD DURING THE READING OF THE BOOK. TO BREAK THE ICE, HERE IS MINE: WHY IS THE BOOK AS RELEVANT TODAY AS IT WAS IN 2008 WHEN PUBLISHED? IF YOU THOUGHT THAT WOULD BE ALL, THINK AGAIN. WE WILL ASK YOU TO DRAW YOUR TOP 3 ‘WORST PRACTICE’ CARDS FROM OUR VIRTUAL ABC CARD DECK. HOW DO THE PARTICIPANTS EXPERIENCE THE SERVICE MANAGEMENT REALITY? WE ARE CURIOUS WHICH WILL BE THE TOP CARDS AND WHAT THIS LEARNS US FOR THE BELGIAN SM SCENE… AND TO TOP IT OFF, WE WOULD LIKE TO INTRODUCE A NEW WAY OF ENGAGING WITH OUR MEMBERS. INTERESTED?
PAUL WILKINSON
17.00
My vision? I believe in a world where everyone has their mind set on continuous improvement. Not only for themselves, but for everything and everyone surrounding them.