Archive for category: PASSED EVENTS

Motivation is one of the levers for well-being and performance. How do you ensure that
you stay motivated and that you motivate your colleagues and partners?
How do you ensure that you as an individual, and also your team, can achieve top
performances while you blossom full of energy and experience no stress? Part of the
answer lies in how you stimulate your motivation and that of those around you.
In this webinar you learn how to optimally motivate yourself and the people you work
with. Without control, power or status, but from a deep trust and real connection.
Thanks to a tool that you can use immediately, and not only in your organization, but
also at home.

This session will be held in English

Biography
Hermina Van Coillie

Dr. Hermina Van Coillie is a motivation expert, senior consultant and business manager
at Flourish. She has been guiding teams, managers and organizations for years and,
thanks to the basic principles of SDT (self-determination theory) and connective
communication, she brings them to their optimal level of functioning. Not only do the
employees and managers flourish as a result, but the organizations and their customers
also reap the benefits of her approach.
Hermina Van Coillie obtained her doctorate at KU Leuven (Quantitative and Personality
Psychology) in 2004 and worked for two years as a postdoctoral researcher at the
Faculty of Psychology and Educational Sciences, where her focus was on individual
differences in the experience of emotions.
She worked for fourteen years as a research expert at the Securex study center, where
she wrote numerous white papers, reports, press releases and scientific articles and
often appeared in the national and regional press. Her research themes are aging and
working longer, burnout, well-being, mobility, flexibility, time and place independent
work, work addiction, work-life balance, remuneration and leadership. She always
makes the link with SDT.
She is a much sought-after speaker and often gives lectures, workshops, training
courses, guest lectures and masterclasses on her research themes. She is a member of
the Council of Wise Men of the ESF and teaches in various HRM postgraduate courses
(Ehsal Management School, HOGENT, Artevelde University College Ghent). She is a
member of the Advisory Board of the Leuven Mindfulness Center and is one of the
experts at “Peace For Talent”.

itSMF CZ is providing us with a gift on Thursday 20/01.

Bundled into 1 package, you are invited from 9:00-11:25 for 3 English spoken sessions:

• From 9:00 – 9:45, Paul Wilkinson will provide you 10 tips for transformational success
• From 9:45 – 10:15, Kaimar Karu dives into Digital Governance
  Break
• From 10:55 – 11:25, Eddy Peters talks about Agile, the way to go

And the best of all, it is free if you are a paying itSMF Belgium member!!!

Register here: https://conference.itsmf.cz/rocnik/conference-2022-en/

In the participants section, select Guest of the itMFF for your free ticket.

Paul Wilkinson

Paul summarizes his top 10 success factors. These success factors represent hundreds of thousands of hours of shared learning that can help accelerate and improve your chances of transformational success and reduce the pain, cost, and anger of business if we fail.

Kaimar Karu

The key challenges that organizations and nations face in the transition to digital governance are not digital, but are completely analog in nature. In this lecture, Kaimar Karu will explore these challenges, suggest ways to address them, and provide models for integrating technology into existing ways of working.

Eddy Peters

In this presentation, we will explore that being an agile organization has a different definition depending on where you ask. Failure to understand this difference will have a profound impact on development and service organization collaboration. As a result, the agile promise of rapid quality delivery can prove to be a recipe for rapid failure that will adversely affect the user experience. And that’s something developers and service providers don’t want. To understand the difference, we can explore what can be done to ensure that agility fulfills this promise and becomes a tool for the user experience with constant benefits.

The better ways of working that are growing so quickly challenge much that we believe. They overturn many principles we built a career on. E.g.: IT servers are cattle not pets. Breed and slaughter them. If it hurts, do it more. Don’t go

The better ways of working that are growing so quickly challenge much that we believe. They overturn many principles we built a career on. E.g.:

• IT servers are cattle not pets. Breed and slaughter them.
• If it hurts, do it more.
• Don’t go faster, do less.
• Do nothing until the last responsible moment.
• Break things to make them stronger.
• Managers don’t know the answers.
• All work is experiment.
• Failure is the path to success. It is a normal part of everyday work.
• Maximise the work not done.
• You can’t measure a knowledge worker.
• Management are the servants of the work.
• A bad system beats good people every time.

Perhaps one of the hardest to get our heads around is that we don’t know until we do something. We never know what is going to happen until we do the experiment. We can make a pun on “do” and say “You don’t know until you do”.

Because the world is VUCA.

Most of all, we don’t know the future (unless we’re psychic).

And yet we have all these rituals that imply we do know what will happen.and that it will work:

• Business case.
• Project plan.
• Total cost of ownership 
• Training programme.
• Business plan.
• Reorg.
• Business process reengineering.
• SLAs.
• Target operating model.
• Annual budget.
• Production change request rollback plan.

What if we admit we don’t know the future? How do we Survive and Thrive in a VUCA world? How do we plan?

I’ve been exploring the answers. I will talk about how S&T Happens.

 BIO :

Rob England is an independent IT management consultant, trainer, and commentator based in Wellington, New Zealand. Rob is an internationally-recognised thought leader in DevOps and IT Service Management (ITSM) and a published author of seven books and many articles. He is best known for his now-retired controversial blog and alter-ego, the IT Skeptic. He speaks regularly at international conferences.

Rob is a lead author of the VeriSM framework, and an acknowledged contributor to The DevOps Handbook, and to ITIL 2011 (Service Strategy book) and ITIL 4 (High Velocity IT book). Rob was awarded the inaugural New Zealand IT Service Management Champion award for 2010 by itSMFnz, and made a Life Member in 2017.  Rob is one of New Zealand’s first Certified IT Professionals (CITP), a global accreditation.

He provides local consulting and training to a number of business and government clients in Wellington, on IT strategy, governance, transformation (especially DevOps), and Service Management (ITSM) topics. He specialises in helping change IT ways of working and managing.

https://www.linkedin.com/in/robenglandattwohills/

Ideally, the ITSM application should be able to offer senior management an overview of the cost of each service that the organization makes available to its employees. These services are, after all, the tools that the employees rely on to be successful and a lot of money is spent on them. Being able to generate a breakdown of the costs by service is an important first step toward controlling these costs. How this can be done in a service management application is explained in the first part of this presentation.
The second part focuses on the next step: breaking down the service costs by customer. This allows an organization to charge back the costs of services to the departments that use them. Most organizations struggle with internal chargeback, but it is relatively straightforward to do this efficiently and more precisely using the service management application.

Presented by Cor Winkler Prins

Cor is the CEO and co-founder of 4me, the first service management solution that enables seamless collaboration between enterprises and their external providers. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.

His work had a major impact on the service management industry when in 1999 he developed the first comprehensive set of integrated ITIL-based ITSM processes. The model includes detailed work instructions for IT professionals. This set of process definitions and implementation practices was used by ITSM consultants in more than 20 countries when it was acquired in 2007 by BMC Software.

Cor’s main interests are the financial aspects of service management and helping managers optimize service levels while continuously driving down service costs.