Session brief

Over 30 years ago, ITIL was developed as a set of best practices for managing IT, in an effort to get IT service delivery under control.  Since then, ITIL has matured and at the same time many new approaches to IT management have seen the light.  In spite of all these wonderful and valuable practices, most organizations still struggle getting their IT services under control.  Why is that?  Could it be that we have been applying the same kind of thinking and thus getting the same results (or the lack thereof)?  Maybe something is missing?

In this session, you will learn about Unified Service Management. USM is a universal methodical approach for (enterprise) service management which provides a standardized management system based on a service management architecture through which you can get in control of your IT services with no more than 5 processes and 8 workflows.  

What to expect

• Explore why most organizations are struggling with IT service management
• What is USM?
• What are the building blocks of USM?
• How does USM relate to well-known IT management practices?
• How can USM be applied?

Speaker info

Christian Tijsmans has 24 years of experience working in IT.  He has worked for many different organizations in various industries and has taken up many different roles, giving him a solid understanding of how an IT organization works (or doesn’t).  Service management and the human factor have always been his focus in one way or another.

What drives him is unlocking people’s potential so they can be at their best.  He questions the status quo out of his never-ending curiosity and sincere drive for improvement and growth, creates clarity where there is uncertainty and inspires people to think and act differently.

Since 2012 he is an independent consultant guiding organizations in getting a grip on their IT services by implementing or improving ITSM practices that make the services more predictable, reliable, efficient, faster and better tailored to the customer.  He does this as a coach, trainer and workshop facilitator.

Christian was president of the ITSMF Belgium chapter and has spoken at international conferences.

itSMF Belgium is excited to welcome you to our next masterclass on ‘Open Management’ with guest
speakers Rob England and Dr. Cherry Vu.

Where : Onsite at the premise of CTG Belgium, Culliganlaan 1D 1831 Diegem
When : Tuesday 2/5, doors open from 13:30 CET
Part 1: 14:00 – 17:45
Dinner
Part 2: 18:30 – 20:00
Opportunity to further network with Rob England and Dr. Cherry Vu after the masterclass.

Registration : Email eddy@itsmf.be , with ‘OM Masterclass in the subject’ and he will provide the
account number. Your registration is accepted after the deposit of the amount due.
Registration closes on Tuesday 25/04
For members, the fee is €75.
For non-members, the fee is €250, which includes 1 year itSMF Belgium membership.

What can you expect?
This workshop is for anyone interested in the better ways of managing and working that Teal
Unicorn call Open Work, with a focus on managing work. We have great success with Open Work
https://tealunicorn.com/our-great-results/ . We focus on management because that is the key to
unlocking change in how you work. We call it Open Management, better ways of managing.
There is a lot to cover in a short time so we will touch lightly on a few key topics: 
 An introduction to our work: what we achieve and how. 
 What better work looks like: we summarise it as Human Systems Adaptability.
 The concepts we introduce to management to make it possible: summarised as invitation,
inspiration, inversion, and transparency. 
You can explore the subject ahead of the workshop on the Teal Unicorn website, deep dive here
https://tealunicorn.com/nwomaw/, or for a more concise set of ideas read here
https://tealunicorn.com/pnwom/ .

You will take away 
– the concepts that invert conventional thinking about work and management the underlying ideas that restore humanity to work and open us up to a VUCA world
– patterns and techniques to explore Open Management in your workplace
– directions for your own personal development

All participants will receive an ‘Open’ book. Signing by the authors is possible during networking.

About the speakers

Rob England
www.linkedin.com/in/robenglandattwohills
I stay at the front of real progress in work (and stay away from the woo). I became T-shaped in 1990,
managed an empowered team in 1995, helped found the itSMF in NZ, immersed in DevOps in 2012,

discovered Cynefin in 2013, dived into business agility and teal thinking in 2016, and co-founded the
Business Agility Meetup in Wellington and Vietnam.
As well as the Teal Unicorn work, I also consult, coach, and train on IT ways of working and
managing, including DevOps, ITSM, flow, strategy, governance, practices, and of course
management. http://twohills.co.nz [twohills.co.nz] The most valuable reference of all is when a
client engages me a second time. They usually do. I am an international content provider: speaker;
webinar presenter; writer of blogs, articles, papers http://www.twohills.co.nz/#xcontent
[twohills.co.nz].
I was a blogger The IT Skeptic http://www.itskeptic.org [itskeptic.org]. (now retired)
I am a Certified IT Professional (CITP) and an accredited Member of the NZ Institute of IT
Professionals.
I was awarded the inaugural New Zealand IT Service Management Champion in 2011 by itSMFnz,
and made a Life Member of itSMF in 2017. I am an organiser of Wellington DevOps Meetup, and
founder of WellyBAM (Business Agility Meetup).
I am an acknowledged contributor to the books ITIL4 High Velocity IT, ITIL 2011 Service Strategy, the
Phoenix Project, and the DevOps Handbook, and a lead author of the VeriSM digital framework. I’m
accredited to deliver courses from the DevOps Institute, OpenSpace, and Gamingworks.nl

Dr Cherry Vu
https://www.linkedin.com/in/drcherryvu/
I am an expert on Business Agility and Open Management. I am a consulting professional with a PhD
in Public Policy from Victoria University of Wellington, Master of Public Management from Potsdam,
Germany; and Vietnamese degrees in Law, English, and Culture.
I am an international thought leader in business agility, one of the 100 women making significant
contributions in Lean and Agile spaces across the globe (Lean In Agile “LIA 100”). I am the founder
and President of The Open Management Academy and the founder of Business Agility Vietnam.
I brought the Business Agility and Open Management concepts into Vietnam and am helping the
country’s business community to apply them.

As every year, itSMF Belgium is pleased to announce that also this year SRVISION organizes a
conference packed with workshops and presentations

Hence would like to invite you for srvision23 on 18 (workshops) & 19 (presentations) April 2022, in
Kinepolis Utrecht / Netherlands.
This year, their focus is on the Value of IT Management! This links nicely with our 2023 itSMF main
theme on Value Streams.

‘Value’ is twofold: in the sense of value (measurable, tangible) and in the sense of values (think:
sustainability, diversity, inclusiveness). You need both for success!
Come and get inspired by the keynotes, engaging break-out sessions, user cases and workshops.
Program details can be found at : https://srvision23.sessionize.com/schedule

itSMF Belgium highly recommends this conference!.

You can register by visiting the congress website: https://www.knvi.nl/srvision23
But before you do that, email eddy@itsmf.be and tell if you want to subscribe to subscribe for day 1
(workshops), day 2 (presentations) or both. We will provide you with a code for which gives you 25%
reduction on the ticket price. Curtesy of the SRVISION organization.
We are looking forward meeting you in Utrecht!

This webinar event provides an introduction on Open Management. 
Rob will explore how open is different than being agile.What open means in the current organizational dynamics?
If interest is triggered for more, you can subscribe later forMasterclass event on Open Management. This physical event will take place on 2/5. More info will follow.

Open Work is Teal Unicorn’s collective term for all the better ways of working and managing work which are emerging around the world.  We believe the concept of “Open” is becoming more important than “Agile”.  It is not a framework/model/theory, it is a name for one direction the social wind blows.

To open up to better work, we are opening up the organisation like a flower, letting light and air in, making room to move and grow, exposing the workings, inviting others in, welcoming, creating possibilities, allowing pollination, letting the value out, letting us thrive.

We must be open: open society to higher consciousness; open organisations to greater transparency and inclusion; open teams to collaboration; open individuals to self-examination, honesty, and vulnerability.

In the upcoming masterclass, we will examine how the concept of Open relates to IT. In this webinar, we look at the underlying principles that inform all work, and management of work.

Business bosses are starting to get it, that work and management can be better than the conventional ways. Word is getting through, on several levels:

– the impossibility of managing knowledge workers in conventional ways
– the need for organisational agility as a survival strategy as the world becomes increasingly VUCA
– the demand for stakeholder values over shareholder or customer value.

All three drivers lead us to the same conclusion: Open Work, which we characterise as Human Systems Adaptability:
– Bringing more humanity to work.
– Improving holistic systems.
– Optimising for change.

Presented by Rob England

Rob England

www.linkedin.com/in/robenglandattwohills

I stay at the front of real progress in work (and stay away from the woo). I became T-shaped in 1990, managed an empowered team in 1995, helped found the itSMF in NZ, immersed in DevOps in 2012, discovered Cynefin in 2013, dived into business agility and teal thinking in 2016, and co-founded the Business Agility Meetup in Wellington and Vietnam.

As well as the Teal Unicorn work, I also consult, coach, and train on IT ways of working and managing, including DevOps, ITSM, flow, strategy, governance, practices, and of course management. http://twohills.co.nz [twohills.co.nz] The most valuable reference of all is when a client engages me a second time. They usually do. I am an international content provider: speaker; webinar presenter; writer of blogs, articles, papers http://www.twohills.co.nz/#xcontent [twohills.co.nz].
I was a blogger The IT Skeptic http://www.itskeptic.org [itskeptic.org]. (now retired)
I am a Certified IT Professional (CITP) and an accredited Member of the NZ Institute of IT Professionals.
I was awarded the inaugural New Zealand IT Service Management Champion in 2011 by itSMFnz, and made a Life Member of itSMF in 2017. I am an organiser of Wellington DevOps Meetup, and founder of WellyBAM (Business Agility Meetup).
I am an acknowledged contributor to the books ITIL4 High Velocity IT, ITIL 2011 Service Strategy, the Phoenix Project, and the DevOps Handbook, and a lead author of the VeriSM digital framework. I’m accredited to deliver courses from the DevOps Institute, OpenSpace, and Gamingworks.nl