Do your team’s efforts ever feel scattered and unfocused? Do you know what you want to accomplish but seem to get sidetracked too easily? Focus can be challenging, to say the least. The answer is Alignment. This session focuses on the critical component of “Alignment”. Consistent alignment of available capabilities and resources with the stakeholder value proposition is at the core of any strategy and, ultimately, successful execution. This insightful, pragmatic and entertaining presentation explores the following topics: – A review of “The VALUE Formula” model – The component of Alignment: o What is it? o Why is it so important? – Four critical aspects of Alignment o Alignment to Vision o Alignment to Customers o Alignment to Core Values o Alignment of Activity – Ah, ah, ah, ah, stayin’ aligned, stayin’ aligned!
Join this enlightening session to learn how to get focused on your value.
Discover the Power of GRC and ITIL 4 Integration in this session!
As companies strive to optimize their business outcome, the significance of adhering to own policies and contracts, but also to frameworks and standards, has become increasingly important. Also, with the growing number of regulations, especially regarding data acquisition and storage, organizations face the dual challenge of implementing these and ensuring an effective compliance and risk management.
We will explore the rising importance of GRC in organizations that prioritize correct handling of standards and regulations. We will dive into how GRC encompasses governance, efficient risk management, and the unique challenges faced by IT organizations. And last bit not least, we will explain how ITIL 4 addresses the GRC theme through its direct-plan-improve guidelines, and how the cascade from strategic to tactical and operational levels is obtained.
During this session, you will find out the link between ITIL 4 and GRC, uncovering concrete ways in which this connection can be leveraged and drive the success of your organisation.
Guest speaker: Christophe Faems
Christophe Faems is a highly experienced senior ICT professional with a strong international background. Throughout his career, he has held various senior management positions in renowned international companies spanning multiple industries, including Telecom, Real Estate, Leisure, Asset Management, Retail, and Financial sectors.
In August 2010, Christophe joined OMNINET as Operations Manager and has since progressed to become the Solution & Strategy Manager, a position he has held since 2022. His expertise lies in a range of critical areas within the ICT field, including ICT Strategy & Strategic Planning, ICT Operations Management, Service Delivery (ITIL), Information Security, Solution Architecture, Design & Development of Infrastructure, Systems, and Products, Application Management, Business Process Management (BPMN), Process Optimization and Redesign, Program Management, as well as GRC (Governance, Risk & Compliance).
Christophe’s extensive knowledge and diverse skill set make him a valuable asset in driving effective ICT strategies, optimizing processes, managing complex projects, and ensuring compliance within organizations.
https://www.itsmf.be/wp-content/uploads/2023/06/pic.jpg336350Arnaud Delcroixhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngArnaud Delcroix2023-06-04 21:29:352023-08-28 15:56:17Empowering your organization by combining ITIL and GRC – 22/6/2023 @18:00
What does phrase, “Focus on Value”, bring to mind?
It’s vital to have a deep understanding of what “value” means beyond a simple definition if for no other reason than the concept of value is a common thread shared by almost every best practice or methodology from ITIL to Lean to DevOps. Therefore, most people simply assume they understand it.
But the concept of value is more than most people think. And understanding, focusing upon and improving value ultimately is the most important thing any organization can do.
This enlightening session – based upon in-depth research on the subject of “value” – explores the concept of value from multiple perspectives and covers the following topics:
Delivering more than expected.
WIIFO, or “What’s in it for OTHERS”?
The two sources of VALUE (co-)creation.
Understanding tangible and intangible value
The positive and negative aspects of perception.
The 30 elements of value – from the CUSTOMER’S perspective.
https://www.itsmf.be/wp-content/uploads/2023/02/ThevalueFormula.png209308luc schmitzhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngluc schmitz2023-05-14 15:26:222024-01-10 16:12:04The Value Series !
Over 30 years ago, ITIL was developed as a set of best practices for managing IT, in an effort to get IT service delivery under control. Since then, ITIL has matured and at the same time many new approaches to IT management have seen the light. In spite of all these wonderful and valuable practices, most organizations still struggle getting their IT services under control. Why is that? Could it be that we have been applying the same kind of thinking and thus getting the same results (or the lack thereof)? Maybe something is missing?
In this session, you will learn about Unified Service Management. USM is a universal methodical approach for (enterprise) service management which provides a standardized management system based on a service management architecture through which you can get in control of your IT services with no more than 5 processes and 8 workflows.
What to expect
Explore why most organizations are struggling with IT service management
What is USM?
What are the building blocks of USM?
How does USM relate to well-known IT management practices?
How can USM be applied?
Speaker info
Christian Tijsmans has 24 years of experience working in IT. He has worked for many different organizations in various industries and has taken up many different roles, giving him a solid understanding of how an IT organization works (or doesn’t). Service management and the human factor have always been his focus in one way or another.
What drives him is unlocking people’s potential so they can be at their best. He questions the status quo out of his never-ending curiosity and sincere drive for improvement and growth, creates clarity where there is uncertainty and inspires people to think and act differently.
Since 2012 he is an independent consultant guiding organizations in getting a grip on their IT services by implementing or improving ITSM practices that make the services more predictable, reliable, efficient, faster and better tailored to the customer. He does this as a coach, trainer and workshop facilitator.
Christian was president of the ITSMF Belgium chapter and has spoken at international conferences.
https://www.itsmf.be/wp-content/uploads/2023/04/CPIM.png16001600Arnaud Delcroixhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngArnaud Delcroix2023-04-25 08:50:592023-06-04 21:30:45USM, the missing link in service management? 25/05/2023 @ 18:00 CET (Zoom session)
Join us on 11th May and explore with us how you can successfully address challenges related to change and transformation within your company.
CTG Belgium is delighted to announce that we are organizing moveIT 2023, a yearly business event that is open to CTG clients and prospects and that will be organized in the afternoon of Thursday 11th May 2023, from 12.00 to 17.30, at Events Den Berg in Londerzeel.
Efficiency Transformed
This year’s event theme is “Efficiency Transformed“. In today’s world, companies are facing a multitude of challenges that will be drivers for change and transformation. But how do you tackle these? At CTG, we believe focusing on Efficiency will be crucial in answering this question.
What may you expect?
Conversations, workshops, and talks with CTG experts and partners who will explore different angles of Efficiency. Indeed, automation and tooling are a part of it, but so is the human factor.
A comprehensive agenda with three parallel tracks in only one afternoon, including two interesting workshops on Impact Mapping and FitSM.
The latest technology updates from our partners.
An inspiring keynote speech “Motivate without Control”, by Hermina Van Coillie, Senior Motivation Consultant at Flourish.
An excellent opportunity to network with other industry professionals, exchange ideas and insights, and learn about the latest trends and developments in our industry.
itSMF Belgium is excited to welcome you to our next masterclass on ‘Open Management’ with guest speakers Rob England and Dr. Cherry Vu.
Where : Onsite at the premise of CTG Belgium, Culliganlaan 1D 1831 Diegem When : Tuesday 2/5, doors open from 13:30 CET Part 1: 14:00 – 17:45 Dinner Part 2: 18:30 – 20:00 Opportunity to further network with Rob England and Dr. Cherry Vu after the masterclass.
Registration : Email eddy@itsmf.be , with ‘OM Masterclass in the subject’ and he will provide the account number. Your registration is accepted after the deposit of the amount due. Registration closes on Tuesday 25/04 For members, the fee is €75. For non-members, the fee is €250, which includes 1 year itSMF Belgium membership.
What can you expect? This workshop is for anyone interested in the better ways of managing and working that Teal Unicorn call Open Work, with a focus on managing work. We have great success with Open Work https://tealunicorn.com/our-great-results/ . We focus on management because that is the key to unlocking change in how you work. We call it Open Management, better ways of managing. There is a lot to cover in a short time so we will touch lightly on a few key topics: An introduction to our work: what we achieve and how. What better work looks like: we summarise it as Human Systems Adaptability. The concepts we introduce to management to make it possible: summarised as invitation, inspiration, inversion, and transparency. You can explore the subject ahead of the workshop on the Teal Unicorn website, deep dive here https://tealunicorn.com/nwomaw/, or for a more concise set of ideas read here https://tealunicorn.com/pnwom/ .
You will take away – the concepts that invert conventional thinking about work and management the underlying ideas that restore humanity to work and open us up to a VUCA world – patterns and techniques to explore Open Management in your workplace – directions for your own personal development
All participants will receive an ‘Open’ book. Signing by the authors is possible during networking.
About the speakers
Rob England www.linkedin.com/in/robenglandattwohills I stay at the front of real progress in work (and stay away from the woo). I became T-shaped in 1990, managed an empowered team in 1995, helped found the itSMF in NZ, immersed in DevOps in 2012,
discovered Cynefin in 2013, dived into business agility and teal thinking in 2016, and co-founded the Business Agility Meetup in Wellington and Vietnam. As well as the Teal Unicorn work, I also consult, coach, and train on IT ways of working and managing, including DevOps, ITSM, flow, strategy, governance, practices, and of course management. http://twohills.co.nz [twohills.co.nz] The most valuable reference of all is when a client engages me a second time. They usually do. I am an international content provider: speaker; webinar presenter; writer of blogs, articles, papers http://www.twohills.co.nz/#xcontent [twohills.co.nz]. I was a blogger The IT Skeptic http://www.itskeptic.org [itskeptic.org]. (now retired) I am a Certified IT Professional (CITP) and an accredited Member of the NZ Institute of IT Professionals. I was awarded the inaugural New Zealand IT Service Management Champion in 2011 by itSMFnz, and made a Life Member of itSMF in 2017. I am an organiser of Wellington DevOps Meetup, and founder of WellyBAM (Business Agility Meetup). I am an acknowledged contributor to the books ITIL4 High Velocity IT, ITIL 2011 Service Strategy, the Phoenix Project, and the DevOps Handbook, and a lead author of the VeriSM digital framework. I’m accredited to deliver courses from the DevOps Institute, OpenSpace, and Gamingworks.nl
Dr Cherry Vu https://www.linkedin.com/in/drcherryvu/ I am an expert on Business Agility and Open Management. I am a consulting professional with a PhD in Public Policy from Victoria University of Wellington, Master of Public Management from Potsdam, Germany; and Vietnamese degrees in Law, English, and Culture. I am an international thought leader in business agility, one of the 100 women making significant contributions in Lean and Agile spaces across the globe (Lean In Agile “LIA 100”). I am the founder and President of The Open Management Academy and the founder of Business Agility Vietnam. I brought the Business Agility and Open Management concepts into Vietnam and am helping the country’s business community to apply them.
https://www.itsmf.be/wp-content/uploads/2023/02/openwork.jpg841548Arnaud Delcroixhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngArnaud Delcroix2023-04-05 13:37:272023-06-04 21:30:58Open Management masterclass – Tuesday 2/5, doors open from 13:30 CET
Thriving in the Cloud Native Era. Attend the Unveiling of TechRadar 2023.
Learn how Cloud Native can help accelerate business innovation
Hear from tech native experts at IDC, Ridge and Devoteam
Be the first to receive Devoteam’s TechRadar and discover the top 150 technologies that matter in 2023
What if your digital decisions were guided by Tech Natives?
Join us as Devoteam releases the second edition of its TechRadar on LinkedIn Live. In this edition of the TechRadar, the Cloud Native era is put at the forefront this April 18th at 5:30 PM CET.
Cloud Native technologies are found throughout this edition of the Devoteam TechRadar and can help your organisation be better prepared for the challenges of the future. But once you’re in the cloud, now what? Don’t let uncertainties around Cloud Native tech hold you back, make sure to attend our TechRadar Unveiling live stream to gain valuable insights to Thrive in the Cloud Native era.
https://www.itsmf.be/wp-content/uploads/2023/04/techradar.png199395Arnaud Delcroixhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngArnaud Delcroix2023-04-05 13:31:422023-04-25 09:02:10Devoteam Tech Radar 2023 – April 18th @ 5:30 PM CET on LinkedIn Live
As every year, itSMF Belgium is pleased to announce that also this year SRVISION organizes a conference packed with workshops and presentations
Hence would like to invite you for srvision23 on 18 (workshops) & 19 (presentations) April 2022, in Kinepolis Utrecht / Netherlands. This year, their focus is on the Value of IT Management! This links nicely with our 2023 itSMF main theme on Value Streams.
‘Value’ is twofold: in the sense of value (measurable, tangible) and in the sense of values (think: sustainability, diversity, inclusiveness). You need both for success! Come and get inspired by the keynotes, engaging break-out sessions, user cases and workshops. Program details can be found at : https://srvision23.sessionize.com/schedule
itSMF Belgium highly recommends this conference!.
You can register by visiting the congress website: https://www.knvi.nl/srvision23 But before you do that, email eddy@itsmf.be and tell if you want to subscribe to subscribe for day 1 (workshops), day 2 (presentations) or both. We will provide you with a code for which gives you 25% reduction on the ticket price. Curtesy of the SRVISION organization. We are looking forward meeting you in Utrecht!
The IT4IT standard prescribes what systems and integrations should be implemented in order to create a foundation for a Digital Factory. The standard however does not prescribe your operating model nor is it delivering a recipe for how to roll out an actual implementation to a large organisation. In this talk we will describe how we went along implementing a digital factory based on IT4IT for a large scale organisation. We will highlight some of the challenges and tricks we used to be viewed as heroes both during and after the implementation. “
Presented by
Dr. Lars Rossen,
CTO & Fellow Micro Focus
Lars Rossen drives the overall Micro Focus technology and integration strategy as well as driving the implementation of the Digital Factory for Micro Focus. The Micro Focus Digital Factory and Digital Value Stream architecture was invented by Lars and is the basis for the IT4IT™ Reference Architecture which is now an international standard managed by The Open Group. Lars serve as the Chair of the governing board of the Open Group. Before joining Micro Focus, Lars worked for the Hewlett Packard Enterprise CTO organization driving the HPE software portfolio architecture and strategy. Lars had many leading roles in defining and implementing the IT management solution portfolio. Lars was part of the core team that defined HPE’s CloudSystem strategy and associated solution portfolio. Prior to joining the HPE portfolio strategy office, Lars headed up HPE’s Operational Support System practice for Europe, Middle East and Africa. Lars holds an MS in engineering, an executive MBA with focus on technology management, and a PhD in computer science from the technical University of Denmark.
https://www.itsmf.be/wp-content/uploads/2023/01/itSMF-IT4IT-Lego-scaled.jpg19202560Arnaud Delcroixhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngArnaud Delcroix2023-02-15 18:48:582023-04-05 13:15:51How to implement IT4IT: Establishing a Digital Factory for a Digital Enterprise. A case study – TBD @ 18:00
This webinar event provides an introduction on Open Management. Rob will explore how open is different than being agile.What open means in the current organizational dynamics? If interest is triggered for more, you can subscribe later forMasterclass event on Open Management. This physical event will take place on 2/5. More info will follow.
Open Work is Teal Unicorn’s collective term for all the better ways of working and managing work which are emerging around the world. We believe the concept of “Open” is becoming more important than “Agile”. It is not a framework/model/theory, it is a name for one direction the social wind blows.
To open up to better work, we are opening up the organisation like a flower, letting light and air in, making room to move and grow, exposing the workings, inviting others in, welcoming, creating possibilities, allowing pollination, letting the value out, letting us thrive.
We must be open: open society to higher consciousness; open organisations to greater transparency and inclusion; open teams to collaboration; open individuals to self-examination, honesty, and vulnerability.
In the upcoming masterclass, we will examine how the concept of Open relates to IT. In this webinar, we look at the underlying principles that inform all work, and management of work.
Business bosses are starting to get it, that work and management can be better than the conventional ways. Word is getting through, on several levels:
– the impossibility of managing knowledge workers in conventional ways – the need for organisational agility as a survival strategy as the world becomes increasingly VUCA – the demand for stakeholder values over shareholder or customer value.
All three drivers lead us to the same conclusion: Open Work, which we characterise as Human Systems Adaptability: – Bringing more humanity to work. – Improving holistic systems. – Optimising for change.
I stay at the front of real progress in work (and stay away from the woo). I became T-shaped in 1990, managed an empowered team in 1995, helped found the itSMF in NZ, immersed in DevOps in 2012, discovered Cynefin in 2013, dived into business agility and teal thinking in 2016, and co-founded the Business Agility Meetup in Wellington and Vietnam.
As well as the Teal Unicorn work, I also consult, coach, and train on IT ways of working and managing, including DevOps, ITSM, flow, strategy, governance, practices, and of course management. http://twohills.co.nz [twohills.co.nz] The most valuable reference of all is when a client engages me a second time. They usually do. I am an international content provider: speaker; webinar presenter; writer of blogs, articles, papers http://www.twohills.co.nz/#xcontent [twohills.co.nz]. I was a blogger The IT Skeptic http://www.itskeptic.org [itskeptic.org]. (now retired) I am a Certified IT Professional (CITP) and an accredited Member of the NZ Institute of IT Professionals. I was awarded the inaugural New Zealand IT Service Management Champion in 2011 by itSMFnz, and made a Life Member of itSMF in 2017. I am an organiser of Wellington DevOps Meetup, and founder of WellyBAM (Business Agility Meetup). I am an acknowledged contributor to the books ITIL4 High Velocity IT, ITIL 2011 Service Strategy, the Phoenix Project, and the DevOps Handbook, and a lead author of the VeriSM digital framework. I’m accredited to deliver courses from the DevOps Institute, OpenSpace, and Gamingworks.nl
https://www.itsmf.be/wp-content/uploads/2023/02/openwork.jpg841548Arnaud Delcroixhttps://www.itsmf.be/wp-content/uploads/2020/06/logoitsmf-01-300x138.pngArnaud Delcroix2023-02-14 13:06:252023-04-03 09:01:14Open Work: A new view on management – 21/03/2023 @ 18:30
Guest speaker: Christophe Faems
Dr. Lars Rossen, 