itSMF Webinar: Connecting Enterprise Architecture and IT Service Management

When: Friday, 8th of November, 11:00 AM to 12:00 PM CET (10:00 AM – 11:00 AM UK time)
Why: This webinar series aims to engage service management and architecture
professionals and their communities. These topics are frequently encountered, especially in
large companies.
Organized by: The Open Group and itSMF International for itSMF members.
Length: 1 hour

Agenda:

1. Welcome & Introduction – Why this topic? Patrik Solc, itSMF International
2. Setting the scene – Connecting Enterprise Architecture and IT Service
   Management. Rob Akershoek, Co-Chair IT4IT Forum within The Open Group
3. DORA the Explorer: Navigating ICT Asset Criticality with EA and ITSMF / Tomas
   Hornicek, itSMF Slovakia, Enterprise Architect at VÚB banka
4. Customer Use Case – Allianz / Sok CHHIM, Enterprise Architect at Allianz
5. Q&A
   At the end of the presentations, there will be a Q&A session and an opportunity to
   identify additional topics for future webinars.
   Introduction: This is the first webinar in a series focused on aligning Enterprise Architecture
   with IT Service Management. This initiative is a joint effort by The Open Group and itSMF
   International.
   The Enterprise Architecture (EA) function and IT Service Management (ITSM) often operate
   in separate “worlds” within the IT-organization. Many issues in IT management can be traced
   back to the disconnection between these two functions. Architects follow their own practices,
   such as TOGAF and ArchiMate, and use specialized tools (an EA-system) to manage the
   business and IT architecture. Meanwhile, ITSM practitioners adhere to frameworks like ITIL
   4 and utilize tools such as a IT Service Management system and the Configuration
   Management Database (CMDB).

Each having their own processes, tools, and data models to manage the technology
landscape. As a result, an organization doesn’t have an integrated view of how IT enables
the business, from a business process down to the applications, to underlying technologies
and infrastructure resources. The EA system and CMDB are incomplete and out-dated
resulting into higher costs, increased technology risks, security issues, unplanned outages
and poor customer experience.

It is with great joy that itSMF Belgium is connecting again with the traditions of the
past. We would love to get you back together and connect, share, explore.

What better way to introduce our Summerdrink 2024.

It will be special, it will be fun, but most of all we will be able to meet and enjoy some
time together in a nice setting. This is the moment in which everything you ever
wanted to know (about service management) but were afraid to ask, is no longer a
blocking factor. We will provide the means (read below), up to you to provide the
questions.

The setting will be enlighted by 3 senior, some call them old, some call them grumpy,
service management mystery guests. There will be short track sessions, but also
panel discussion which will require you! Yes you. Because the questions will be
asked by you.

To make sure brain and stomach are satisfied, we will foresee dinner and drinks.

Practical information:
Where : Our former Silver Sponsor CTG, now CEGEKA, has provided their venue
facilities. So the place to be is Culliganlaan 1D in Diegem.
When : 19/09/2024 from 17:30 onwards
Members : Free access

Non members : One time fee of 50 euro or if they take itSMF membership and the summerdrink the price is reduced: 150 euro instead of 170 euro

Registration is possible  via the email : eddy@itsmf.be

There are a number of forces at play in our industry that are pulling organisations in different directions and either deadlocks innovation and improvements in how we deliver digital solutions or wreak havoc with the stability and security we are also trying to establish. SRE is often implemented as DevOps for infrastructure, suddenly infrastructure configurations become code and Operations people start coding.

Application developers are also introducing DevOps and instead of collaborating with ops and making joint teams Development takes over part of Operations. Often Application teams are at odds with the SRE teams, where do the one stop and the other start? While this fight is ongoing then we have security standards introducing more and more controls to prevent rouge or inexperienced employees to wreck havoc.

Often this goes against the DevOps team strategy and require a clear split between the CI and the CD teams. In OpenText we have this as a clear challenge but also an opportunity to innovate with the starting point in IT4IT Value Stream thinking and the associated Product mentality that IT4IT introduces. In this talk we will explore the problem and possible solutions.

---

We are excited to present Lars Rossen on our virtual event floor.

As thought leader in service management amongst others he will share his views on how IT4IT is more relevant than ever in the current myriad of practices.

Dr. Lars Rossen
SVP, Chief Architect, OpenText
Lars Rossen is the Chief Architect and SVP for engineering of shared services and
components at OpenText.
Lars Rossen drives the overall OpenText technical strategy and oversees the shared
components and engineering services through which OpenText achieves alignment
across its vast commercial services and products. This includes designing, building, and
running the digital factory for all OpenText engineering. Driving the use of OpenText
product internally in the spirit of “Drinking our own champagne”.
Lars also oversees OpenText’s hyperscaler and platform strategy and associated
platform architecture, as well as UX strategy, performance engineering, DocOps and
internationalization programs.
Lars created the first version of the IT4IT™ Reference Architecture which formed the
basis for the standard in The Open Group, and Lars continues to be the lead architect
for the IT4IT initiative. This forms a foundation for delivering an open and composable
digital factory based on value stream thinking.
Lars has published numerous white papers on IT management and holds 5 patents on
technology management.
Before OpenText Lars Rossen was the Group CTO for Micro Focus. In this role he was
driving the overall Micro Focus technology and integration strategy. As well as driving
the implementation of the Digital Factory for Micro Focus.
Before joining Micro Focus, Lars was a Fellow at Hewlett Packard Enterprise where he
worked for the CTO organization. He defined the software portfolio architecture and
strategy. Lars was also part of the core team that defined HPE’s CloudSystem strategy
and associated solution portfolio. This included creating the innovative Hybrid Cloud
Management product suite.
Prior to joining the portfolio strategy office, Lars headed up HPE’s Operational Support
System practice for Europe, Middle East and Africa.
Lars holds an MS in engineering, an executive MBA with focus on technology
management, and a PhD in computer science from the technical University of Denmark.

Lars currently calls Copenhagen his home, but have lived in HongKong, Scotland and
California.

Edit: To access the presentations of this year, use the link below.

https://www.knvi.nl/bijeenkomsten/detail/559/knvi-srvision24-service-our-future/materials

As every year, itSMF Belgium is pleased to announce that also this year SRVISION organizes a
conference packed with workshops and presentations

Unlock the door to innovation and transformation at srvision, where the future of service management unfolds. Tailored for IT managers, service management professionals, practitioners, and consultants, this immersive conference will dive into the core of service excellence, offering invaluable insights into the latest trends and strategies shaping the industry.

itSMF Belgium highly recommends this conference!.

You can register by visiting the congress website: https://www.knvi.nl/srvision
But before you do that, email eddy@itsmf.be and we will provide you with a code for which gives you 20%
reduction on the ticket price. Curtesy of the SRVISION organization.
We are looking forward meeting you in Utrecht!

itSMF België is verheugd jullie uit te nodigen voor de eerste workshop van 2024 met Dr. Hermina Van Coillie.

Het thema borduurt verder op haar avondsessie ”Motiveren zonder controleren” van 2023.

Maar deze keer gaan we een pak dieper. En meer nog, het wordt zeer praktisch.
In deze interactieve workshop gaan we samen heel concreet aan de slag met jouw case!

We gebruiken de principes van één van de meest revolutionaire theorieën van deze eeuw en vertalen ze naar concrete tools en handvaten.

PRAKTISCHE DETAILS
Deze workshop gaat door op 28/2 in de lokalen van CTG in Diegem, onze Silver Sponsor.

De deuren gaan open vanaf 13:30. De workshop start om 14:00 en loopt tot 20:00 met tussendoor de nodige pauzes en dinner.
Voor itSMF België leden is de workshop prijs €75.
Niet leden zijn ook welkom.

De prijs van €250 omvat 1 jaar lidmaatschap.

Interesse? Stuur een email naar eddy@itsmf.be met in het subject ‘workshop Hermina’.

U krijgt dan de nodige details voor de betaling. Je deelname is formeel na de storting.

DIT WORDT JOU WORSHOP!
We starten de workshop met jouw concrete uitdaging of ambitie, en nemen die de hele namiddag mee.

In deze workshop is alles welkom.
● Waar loop jij op vast?
● Wie wil je nog meer motiveren?
○ Iemand die niet goed presteert? Iemand waarvan je weet dat die meer kan?
○ Jezelf?
● Wie krijg je niet in beweging?
○ Een collega? Je baas? Een klant? Een medewerker? Een leverancier?
● Wil je een nieuwe teamstructuur implementeren waarin mensen nieuwe rollen moeten opnemen?
Je wandelt naar buiten met heel wat extra bagage om niet alleen jezelf, maar ook je collega’s, je klanten en zelfs je kinderen en partner op een kwalitatief hoogwaardige manier te motiveren!

Zonder dat je druk hoeft te zetten, zonder schuldinductie, of zonder dat je ze hiervoor hoeft te belonen. Maar vanuit vertrouwen.

Om het theorerisch kader mee te geven, krijg je, naast de uiteenzetting tijdens de workshop, ook het handboek “Motiveren zonder Controleren”, geschreven door Hermina en prof. Dr. Anja van den Broeck.

BIOGRAFIE

Hermina Van Coillie

Dr. Hermina Van Coillie is motivatie-expert, senior consultant en zaakvoerder bij Flourish. Ze begeleidt al jaren teams, leidinggevenden en organisaties, en brengt hen, dankzij de basisprincipes van ZDT (zelfdeterminatietheorie) en verbindende communicatie, naar hun optimaal niveau van functioneren. Niet alleen de medewerkers en leidinggevenden bloeien hierdoor open, maar ook de organisaties en hun klanten plukken de vruchten van haar aanpak.
 
Hermina Van Coillie doctoreerde in 2004 aan de KU Leuven (Kwantitatieve en Persoonlijkheid Psychologie) en werkte nog twee jaar als postdoctoraal onderzoeker aan de Faculteit Psychologie en Pedagogische Wetenschappen, waar haar focus lag op individuele verschillen in de beleving van emoties.
 
Ze werkte veertien jaar als onderzoeksexpert in het Securex studiecentrum, waar ze tal van white papers, rapporten, persberichten en wetenschappelijke artikels schreef en vaak opdook in de nationale en regionale pers. Haar onderzoeksthema’s zijn vergrijzing en langer werken, burn-out, welzijn, mobiliteit, flexibiliteit, tijds- en plaatsonafhankelijk werken, werkverslaving, work-life-balance, verloning en leiderschap. Telkens legt ze de link met ZDT.
Ze is een veelgevraagd spreekster en geeft vaak lezingen, workshops, trainingen, gastcolleges en masterclasses over haar onderzoeksthema’s. Ze doceert zowel aan de
KULeuven als in verschillende HRM-postgraduaatopleidingen (Ehsal Management School, HOGENT, Arteveldehogeschool). Ze is ook lid van de Adviesraad van het Leuven Mindfulness Centre .