Presentation: The ABC of motivating without controlling – Tuesday 22/03 by Hermina Van Coillie
Please find here the presentation of the session that took place on 22/03/2022
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About Arnaud Delcroix
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Entries by Arnaud Delcroix
ITIL 4 Drive Stakeholder Value – When service marketing finally met ITIL – 24/05 @ 17:30
In the early 1980s service marketing emerged as a separate field of study side by side with the development of ITIL. But for some reason the two never met. While service marketing focused on the consumer’s role in the service consumption processes and especially the encounter between the consumer and the service, ITIL was focusing […]
The role of software testing in the organization’s value assurance – 21/04 @ 18:00
For software testing, there is the challenge of literally going beyond the boundaries of test environments to validate the customer experience. What does this exactly mean? To what extent can the term “subjectivity” help us in this journey?And if possible, how can we align this with factual reporting as we are used to in testing […]
Presentation: 7 steps to demystify Demand & Portfolio Management – 22/02/2022 by Pieter Hoekstra
Please find here the presentation of the session that took place on 22/02/2022 7 steps to demystify Demand & Portfolio Management from itSMF Belgium
Recording – 7 steps to demystify Demand & Portfolio Management – 22/02/2022 by Pieter Hoekstra
The recording of Pieter’s presentation: 7steps to demystify Demand & Portfolio Management
Grow your own organic high-speed IT operating model 24.02.2022 @17:00
Dear members of itSMF, we would like to invite you to an interesting workshop “Grow your own organic high-speed IT operating model”, which will take place within the ITSM Practical cycle and will launch this year’s seminars.The lecture will be in English and will be presented by Mark Smalley, who is the author of the book. […]
SRVISION days 2022 – Wednesday 6/4 and Thursday 7/4
On Wednesday 6/4 and Thursday 7/4 SRVISION is organizing an ONSITE conference in Utrecht on FLOWin IT management.Being in flow is a cornerstone for success these days. Almost all organisations are in some form busyenabling flow in their delivery capability. Be it Digital, Agile, Devops…, these transformation are allintroducing flow.This allows teams to enhance their […]
The ABC of motivating without controlling – Tuesday 22/03 @ 17:30
Motivation is one of the levers for well-being and performance. How do you ensure thatyou stay motivated and that you motivate your colleagues and partners?How do you ensure that you as an individual, and also your team, can achieve topperformances while you blossom full of energy and experience no stress? Part of theanswer lies in […]
Presentation: The Shiny New Thing that really helps!
Please find here the presentation of the session that took place on 11/1/2022
Recording: The Shiny New Thing that really helps!
Please find here the recording of the session that took place on Tuesday 11/1/2022