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But we are proud to say that Arnaud Delcroix contributed 95 entries already.
Growing numbers of companies are coming to recognize the benefits of managing customer experience:higher revenues, lower costs, and stronger employee and customer loyalty. Also within the field ofService Management the focus is shifting from SLA’s towards more end-user experience orientedobjectives. Our IT organisations are confronted with the question of how relevant their current SLAmetrics are […]
Do you want to experience how to introduce flow into this adventure? Organisational flow? Subscribe and experience yourself how to make it work as a team, supervised by none other than Paul Wilkinson. Experience being agile! This ONSITE event will be hosted at our Silver Sponsor CTG Belgium. Place to be : Culliganlaan 1D Diegem […]
itSMF Belgium is pleased to have attracted Daniel Breston. He will provide insights on how measuring can support flow. The topics addressed will be: OKR: Outcome or Objective Key to Results KPI: Key Performance Indicator Confused on which to use? Do you need both? Is the One Metric To Rule Them All (OMTRTA)? How do […]
Stay tuned for more updates …. It’s coming
THE ROLE OF SOFTWARE TESTING IN THE ORGANIZATION’S VALUE ASSURANCE from itSMF Belgium
Onze sponsor 2Grips organiseert zijn jaarlijks ‘Get to Grips’-event op 9 juni.Zoals elk jaar komen boeiende en inspirerende onderwerpen aan bod. Als itSMF België kunnen we dit Nederlandstalig event ten zeerste aanbevelen. 2Grips heet u van harte welkom tijdens het jaarlijkse Get to Grips event. Get to Grips is een jaarlijks event georganiseerd door 2Grips […]
The recording of Hermina’s presentation: The ABC of motivating without controlling