USM, the missing link in service management? 25/05/2023 @ 18:00 CET (Zoom session)
Session brief Over 30 years ago, ITIL was developed as a set of best practices for managing IT, in an effort to get IT service delivery under control. Since then, ITIL has matured and at the same time many new approaches to IT management have seen the light. In spite of all these wonderful and valuable […]