itSMF Webinar: Connecting Enterprise Architecture and IT Service Management – 8th of November, 11:00 AM

itSMF Webinar: Connecting Enterprise Architecture and IT Service Management

When: Friday, 8th of November, 11:00 AM to 12:00 PM CET (10:00 AM – 11:00 AM UK time)
Why: This webinar series aims to engage service management and architecture
professionals and their communities. These topics are frequently encountered, especially in
large companies.
Organized by: The Open Group and itSMF International for itSMF members.
Length: 1 hour

REGISTER HERE

Agenda:

  1. Welcome & Introduction – Why this topic? Patrik Solc, itSMF International
  2. Setting the scene – Connecting Enterprise Architecture and IT Service
    Management. Rob Akershoek, Co-Chair IT4IT Forum within The Open Group
  3. DORA the Explorer: Navigating ICT Asset Criticality with EA and ITSMF / Tomas
    Hornicek, itSMF Slovakia, Enterprise Architect at VÚB banka
  4. Customer Use Case – Allianz / Sok CHHIM, Enterprise Architect at Allianz
  5. Q&A
    At the end of the presentations, there will be a Q&A session and an opportunity to
    identify additional topics for future webinars.
    Introduction: This is the first webinar in a series focused on aligning Enterprise Architecture
    with IT Service Management. This initiative is a joint effort by The Open Group and itSMF
    International.
    The Enterprise Architecture (EA) function and IT Service Management (ITSM) often operate
    in separate “worlds” within the IT-organization. Many issues in IT management can be traced
    back to the disconnection between these two functions. Architects follow their own practices,
    such as TOGAF and ArchiMate, and use specialized tools (an EA-system) to manage the
    business and IT architecture. Meanwhile, ITSM practitioners adhere to frameworks like ITIL
    4 and utilize tools such as a IT Service Management system and the Configuration
    Management Database (CMDB).

Each having their own processes, tools, and data models to manage the technology
landscape. As a result, an organization doesn’t have an integrated view of how IT enables
the business, from a business process down to the applications, to underlying technologies
and infrastructure resources. The EA system and CMDB are incomplete and out-dated
resulting into higher costs, increased technology risks, security issues, unplanned outages
and poor customer experience.

/by