Can Service Request Management boldly go where no one has gone before? – 03.06.2021 @ 4.30PM TO 5.30PM

itSMF Slovakia, is organizing an intersting and short session about Service Request Management.

Place: online webinar

Speakers:
Robert Edward Pinnington – Founder of PDCA Consulting, ITIL 4 Author of ITIL 4 Practices
Miroslav Hlohovský – CEO, Head of Digital at OMNICOM, ITIL 4 Author of ITIL 4 Practices

Agenda:

Service request management (SRM) practice

  • 20 years of Evolution of SRM
  • ITIL4 guiding principles applied to SRM 
  • Service value system and SRM
  • Reactive SRM
  • Concept of proactive SRM

Service request management tool features

  • Design the service request form
  • Design the service request workflow
  • ESM principles
  • Service Request Catalogue vs. Service Catalogue
  • Automation of SR
REGISTER HERE

You will receive an invitation with a link to the webinar in the confirmation email after registration. If you do not receive an email after registration, please contact us via the contact form on the page.

Instructions for joining the webinar can be found HERE (in Slovak)

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