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Paul has been involved in the IT industry for more than 25 years and has a broad background in IT operations, IT management and product innovation and development. He was project team lead in the original BITE (Business & IT Excellence) process modeling of ITIL, an ITIL V2 author and member of the ITIL V3 advisory group. He is co-owner of GamingWorks and co-developer of a range of business simulations focusing on IT Service management, Project management, Business Process management, Business and IT alignment, Alliance management and co-author and developer of the ABC of ICT products and publications.
Paul is a recognized speaker at international ITSM and best practice conferences and events. He has been actively engaged with thousands of customer organizations through his presentations, workshops, business game exercises and consulting engagements. Capturing and sharing both success and fail factors relating to organizational change.
Paul and Jan from GamingWorks want to enhance existing training and education programs to include more experiential learning, 'learning-by-doing' to help people translate theory into practice and gain additional Value from their training investments. More than 250 partner organizations world-wide make use of the GamingWorks business simulations to support their training or consulting products and services.
Specialties: Using business simulations for individual and organizational change and development.