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BRM (Business Relationship Management) is a fast growing capability and trend in IT. COBIT is an ideal instrument for the BRM function to facilitate the business & IT dialogue and enable effective decision making to realize benefits, optimize resources and risks. Helping to effectively tackle the persistent alignment problem, the BRM role can also ensure an alignment between COBIT and ITIL to ensure that theIT Governance decisions can be embedded into IT Service management practices.
In this interactive session we will play the Grab@Pizza business simulation to explore how COBIT and ITIL can be used to help solve the Business and IT alignment problem, and how the role of BRM can facilitate the dialogue and help align Business & IT Governance, and align IT Governance and IT Service management.
BUSINESS-IT ALIGNMENT - GAME ON