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The whitepaper explains what SIAM is, what it can do and how IT service management (ITSM) professionals can use it alongside ITIL to produce benefits and add business value. SIAM is an adaption of ITIL and this publication shows how ITIL is key to its successful application. Though not a process, it focuses on the delivery of services in a multi-supplier environment.
We have the pleasure to welcome the author, Kevin Holland, an experienced service management practitioner and ITIL Master, to host a webinar allowing you to learn more about SIAM and ask questions to this ITSM expert.