what we do
We provide a vibrant network where service management practitioners, providers of services, customers and vendors alike share knowledge, experience and views.
We are a non-profit organisation, by its members and for its members
Become part of the network. Experience the benefits of joining a world wide community of thinkers and doers.
We approach Service Management in a holistic way, looking beyond the traditional boundaries
No navel-gazing here. In the true spirit of systems thinking we don't shy away of other disciplines and try to understand the overall picture.
We have served the service management community in Belgium for many years
Strongly rooted in the past but with an eye on the future, our community offers you a platform to discuss new trends and discover what's on the horizon.
13 June13:00 - 14:30Top tips for a Successful SIAM ImplementationLast year Axelos published a whitepaper on SIAM: An Introduction to Service...
3 June17:30 - 20:00KPI's Are Your Best FriendsDo you understand what a KPI is? Do you use them to create Great or at least...
26 February13:30 - 18:00BUSINESS-IT ALIGNMENT - GAME ONHow can IT convince the business to take its role in Governing IT seriously?...
BlogJan 30th 2016A Dutch perspective on Corporate Digital Responsibility in Antwerpen (a tale of...
BlogFeb 3rd 2016IT Governance Conference
BlogMay 13th 2016Business & IT-Alignment: Game on!