- Service design : a holistic principle, by Tine Peeters
- A customer view on IT services, by Sven Bally
- ABC of IT workshop, by Paul Wilkinson
- Using Agile techniques in service management, by Dave van Herpen
IT Service Management Forum Belgium
itSMF Belgium is a community where people share knowledge, experience and views on service management.
Welcome to our new website! We are busy adding new functionality, content and information so come back on a regular basis. More information on our present activities can be found on our events and blog pages.