Presenter: Kees van den Brink, Solution Architect at Hewlett Packard Enterprise During this event, hosted and [...]
Presenter: Kees van den Brink, Solution Architect at Hewlett Packard Enterprise
During this event, hosted and sponsored by HP, you will get the opportunity to discover IT4IT.
The OpenGroup™ IT4IT Reference Architecture is gaining momentum since its release last october and is especially helping organizations to deal with BI-modal IT (Two speed IT).
This session will introduce the role the IT4IT Reference Architecture has for the different roles IT plays (Service Broker, Service Developer and Service Provider) for Core and Fluid IT.
To make it concrete, the presenter will use examples of how the IT4IT Value Chain and the the OpenGroup™ IT4IT Reference Architecture are applied, briefly touch the details of the OpenGroup™ IT4IT Reference Architecture, its relation to the IT Value Chain, the available content & services and where it can be found.
The presentation will be followed by a unique, slide-free and practical IT4IT™ Management Transformation Workshop.
- 17:00 Welcome drink and diner
- 18:00 IT4IT Workshop
- 20:00 Networking drink
(Thursday) 17:00 - 21:00
Hermeslaan 1a, 1831 Diegem
Do you understand what a KPI is? Do you use them to create Great or at least Good services? Do your KPIs really matter to the customer of the service? [...]
Do you understand what a KPI is? Do you use them to create Great or at least Good services? Do your KPIs really matter to the customer of the service? Do you find KPIs hard to introduce or manage?
This is the worst example of a KPI I have ever seen:
It was supposed to show how productive a developer was but of course this fell apart in the face of agile coding. More importantly, no developer understood how they could use this measurement to improve their performance.
IT folks love to measure. We have tools to monitor and measure almost anything. We are told that if you cannot measure then you cannot manage. The issue is: are we measuring what matters?
When creating KPIs these questions should be answered:
- Why is this a Key Indicator of Performance and not just a metric?
- If we have this key indicator of performance, will it help us steer towards improvement?
- If we did not have this indicator of performance, would it matter?
- Does everyone understand the indicator of performance and their role to making it happen?
- Does everyone understand why this indicator of performance is key?
In this session we will explore:
- What is a KPI
- How do you align IT KPIs to Business objectives at the CIO level using no more than 5 KPIs?
- How do you cascade those 5 down to the lowest level in IT and even to vendors?
- How do you create a dashboard of control?
- How do you ensure that your KPIs are still Key?
Daniel has en experience of 30+years leading IT Service, managing Operations, Applications, Data Centers and service partners. He’s an expert in IT Service Management (ITIL, COBIT), a Lean and DevOps enthusiast as well as a coach, consultant and speaker.
(Friday) 17:00 - 20:00
Last year Axelos published a whitepaper on SIAM : An Introduction to Service Integration and Management and ITIL®. The whitepaper explains what SIAM is, what it can do and [...]
Last year Axelos published a whitepaper on SIAM : An Introduction to Service Integration and Management and ITIL®. The whitepaper explains what SIAM is, what it can do and how IT service management (ITSM) professionals can use it alongside ITIL to produce benefits and add business value.
SIAM is an adaption of ITIL and this publication shows how ITIL is key to its successful application. Though not a process, it focuses on the delivery of services in a multi-supplier environment.
We have the pleasure to welcome the author, Kevin Holland, an experienced service management practitioner and ITIL Master, to host a webinar allowing you to learn more about SIAM and ask questions to this ITSM expert.
Kevin Holland, a well-known speaker on many areas of IT Service management. Passionate about ITSM in general, and SIAM in particular.