Application developers often leave Service Mgt best practices and standards (like ITIL and ISO20000) aside simply because they have their own world paved with a great collection of development [...]
Application developers often leave Service Mgt best practices and standards (like ITIL and ISO20000) aside simply because they have their own world paved with a great collection of development methods like Agile, RUP, SCRUM, V and W models, Waterfall etc… Are these best practices so different from Service management ones? Are they incompatible or complementary? How can we combine them to craft a “top of the breed” development process considering all aspects of a change? Experts will answer questions and give opinions, attendees will be encourage to share real life stories and ideas.
17.30 – Welcome
18.15 – Start RoundTable
19.15 – Break
19.30 – Round Table Part 2
20.30 – Networking drink
Dave van Herpen
I am a management consultant, coach, trainer, mainly active in the field of IT Service Management, Agile Ops & ITSM, Enterprise Agility and DevOps. I am involved in several enterprise-wide, national/global transformations towards the Agile way of working. In addition, I love sharing my experiences as a speaker on conferences worldwide, but also as guest lecturer, writer and active member of several Agile, ITSM and DevOps communities.Connect with Dave | |
Charles-Louis De Maere
I have more than 12 years of experience in various fields such as healthcare, finance, telecom and governmental projects. Throughout my experience, I have always focused on bringing people together in order to successfully deliver projects or overcome crisis situations.
I thrive in helping people find the right agile process that fits their existing situation.Connect with Charles-Louis |
Steve Mann I have been involved in Service Management for over 40 years and have had a great career from it.
I feel it is time to give a little something back so I will continue to support itSMF events in Belgium and internationally to help newcomers into the industry.Connect with Steve | |